 
| THE NEW QANTAS CENTRE OPENS |
10.07.09 |
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Qantas has officially opened its Centre of Service Excellence, to provide enhanced training for over 18,000 staff from across the Qantas Group.
Qantas Executive General Manager, Mr John Borghetti, said the $10 million project was a sign of the airline's commitment to setting new, world-leading customer service standards.
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Based on principles of structured storytelling, we designed the brand experience environment to communicate Qantas’ product and service offerings to employees and stakeholders.
Designed to centralise all service excellence training, the first major education program involving 18,000 employees began in late January 2009.
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